Samsung Smart Maintenance
Smart PM is a proactive maintenance service design to extend the life of your Samsung appliance product.
Smart PM built on the Samsung SmartThings app service troubleshooting and diagnostic platform. Samsung SmartThings app system allows our technicians to quickly check and identify any potential problem with your Samsung appliance products.Using the Samsung SmartThings app Service tool, we will perform the following task:
1. Product Overview review
2. Identify all Alerts and Faults
3. Alerts
4. Faults
5. Review any recent service bulletin
6. Update the latest firmware (software)
7. Review Cycle History
8. Run Load test
a. Control and operate all major function of your product
b. Example, refrigerator check Turn on ice maker, run water,turn on light’,start compressor, etc
9. Provide report
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