TB ELECTRONIX RESPECTS YOUR PRIVACY

Protecting your privacy is very important to us. Customers have trusted us with their television and appliance repair since 2007, and we take our obligation to safeguard and secure personal information very seriously. We want you to understand how we protect your privacy and when we collect, use, and share information.

SUMMARY

This summary tells you the basics of our privacy commitment to you: how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.

We obtain information from you directly, from your transactions with us, and from third parties such as the manufacturer of your product or your extended warranty
provider.

We do not and will not sell your personal information. Any third parties who perform services for us are required to safeguard any personal information
that they process on our behalf.

We use technical, physical, and administrative measures to secure and limit access to pers.

We may modify our privacy policy from time to time.

The most recent version is always posted at the end of this statement. When we make changes, we will revise the date at the bottom of this Privacy Policy.

THE INFORMATION WE COLLECT

Non-public personally identifiable information (“information”) is information that identifies you band is not available to the general public. The following sections tell you more about how and when we collect your Information.

INFORMATION WE OBTAIN FROM YOU

During the work order creation, or claims handling processes you may give us Information such
as your:

• • Name
  • Address
  • Phone number
  • Email address
  • Credit Card

If you give us your email address, we may use it from time to time to notify you of such things as new services, special offers, or to confirm transactions. If you do not wish to be contacted by email for non-warranty claims related communications, you may unsubscribe by following the instructions at the bottom of any email you receive from us.

We may also collect Information when you visit our website. However, TB ELECTRONIX’S website processes standard opt-out preference signals in a frictionless manner. You can implement a standard opt-out preference signal through any legitimate web browser.

We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and product ownership.

INFORMATION FROM OTHER SOURCES

We may receive Information about you from service providers and third parties, like warranty provider and appliance and television manufacturers. When you ask for a repair estimate, our sales and service representatives do not have access to the details of your credit information.

LOCATION SERVICES

Your current location is only collected and used by us if you contacted for service and we need to schedule and send a technician to your home.

THE INFORMATION WE DISCLOSE

For our customers and former customers, much of this collected Information is maintained in your claim/work order and/or claims records. We use this Information to process and service your tv or appliance;

CONFIDENTIALITY AND SECURITY

We restrict access to your Information to personnel who we have determined need it to provide products or services to you.

We maintain a variety of physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.

Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current customers.

ADDITIONAL INFORMATION FOR OUR WEBSITE USERS

We are interested in how visitors use our website, what they like and dislike, and where they encounter problems. We may gather data on how users navigate our site so we can makebtbelectronix.com an easier place to do business. We use various tools to gather data, such as what browser a person uses or even what pages are most popular.
TB Electronix.com may also place small pieces of computer code (embedded objects) on our pages to help our advertiser count how many customers they referred to our site. We may use these objects to track how many referred customers actually call our office We may modify our privacy policy from time to time. The most recent version is always posted at the end of this statement. When we make changes, we will revise the date at the bottom of this Privacy Policy.

WHAT TO DO IF YOU HAVE PRIVACY OR SECURITY CONCERNS

If you have a concern about privacy or security at TB Electronix, we want to hear about it by mail or email.

Please write to us at:

• • TB Electronix
  • 5524 Gall Blvd Zephyrhills, FL 33542
  • Email us at dispatch@tbelectronix.com

The effective Date of this revised Privacy Policy is May 6, 2024.