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Manufacturing warranty range from 90 days to 3 yrs. Most manufacturers offer a 1-year
warranty. Professional grade products normally have a 2-3 year warranty. Smaller (Less
than 27 inches), inexpensive televisions, provide only 90 days warranty. Most warranty
cover the Part and the Labor charge require to complete the service. If you own a small
television (less than 27 inch), your might only be cover for 90 days or just the Part is
covered.

Warranty service is based on the date of purchase (DOP). Make sure you have your
Proof of Purchase (purchase receipt) to verify that you qualify for the manufacturing
warranty. If you don’t have your receipt, the manufacturer could deny your claim. If you
lost your receipt, some manufacturer accepts an Affidavit of purchase. This is a legal
document you sign stating that you purchased the television.

If your repair require Part(s) that is No Longer Available (NLA) or uneconomical (the
part cost more than the television is worth), they will exchange it, give you credit toward
new television (same brand of course) or refund some of your purchase price. Your
refund is generally what the current value of your television is at the time of service. Our
recommendation is to do the exchange. You mostly likely will get a newer model, bigger
size or better quality television.

Summary:

Here’s a brief summary of how we rate the manufacturers whose warranty we services.
We based our rating on the level of technical and non-technical support, spare parts
availability, and responsiveness (speed to resolve the problem).
We are going to use a 5-star rating scale. A 5-star manufacturer provides the best
services and 1-star provides the worst services.

LG, Sony and Panasonic
These 3 companies provide the best warranty services from our experiences. You can
always talk to a live person. Parts are readily available and most importantly, they ship
parts in less than 3 days. For some Panasonic models, they ship parts overnight.

Sharp, JVC, Mitsubishi, Hitachi and Pioneer
These companies provide excellent warranty services. The only issue with these
companies is it may take 7 to 10 days to get spare parts.

Philips, Funia, RCA, Sanyo and Samsung
These companies are good when the spare parts are available. The problem is that some
of their newest models have parts on factory back order for 2-3 months or the part is
sometimes NLA (no longer available).

Vizio, Akai, Viore
This is where you will experience a clear difference in the level of service the
manufacturer provides. These companies have major parts availability issues. Vizio
requires that the customer send the television back to them in California for service.
With this group, as the old saying goes: “You get what you pay for”

Toshiba
From a service center stand point; we find this company extremely difficult and
frustrating to work with. We decided to cancel our service center agreement with them.
Our product Review section cover in detail how the manufacturers compare to each other.
If you want to make a buy decision, you should read our ranking.

Our Product Review section cover in detail how the manufacturers compare to each other.
If you want to make a buy decision, you should read our ranking.

ExtendedWarranty

We are authorized under contract to provide extended warranty services for the following
warranty companies and retailers:

	National Electronics Warranty (N.E.W)- Best Buy, HH Gregg, Target, Wal-Mart, Sams
	GE Consumer- Circuit city, Badcock
	Assurant- Circuit City (purchase after December 2006)
	The Warranty Group – Circuit City (purchase before December, 2006)
	ServiceNet- Provide extended warranty services to customers who buy directly from the manufacturer
	Bankers- Badcock
	NSA- Costco
	Rex Warranty- Rex Stores
	Warrentech
	Consumer Protection Solution (CPS)
	Mack Cam- Mack Cam Stores

In general most of the extended warranty companies are very customer service oriented
and friendly. They focus on quick, convenient, high quality services. They measure
service center’s ability to complete a job in a reasonable period of time. If we cannot
complete the service request timely or cost effectively, they normally do an exchange or a
buyout to make sure the customer is satisfy.

If you have any specific questions about one of the above warranty administrators or any
other extended warranty provider, please call us. We can answer your questions or get
the answers you need.